Bellezae | FAQ

Frequently Asked Questions (FAQ)

1. Orders & Shopping

  • Q: How do I place an order?
    A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout.
  • Q: Can I modify my order after placing it?
    A: Orders can be modified within 12 hours of purchase. Please email us at bellezaeofficial@gmail.com.
  • Q: Do you provide gift wrapping?
    A: Yes! We offer premium gift packaging on request at checkout.

2. Payment

  • Q: What payment methods are accepted?
    A: We accept credit/debit cards, UPI, net banking, PhonePe, Paytm, and other secure gateways.
  • Q: Is Cash on Delivery (COD) available?
    A: Yes, COD is available for selected locations with an additional handling charge.
  • Q: Is my payment information secure?
    A: Absolutely! All transactions are encrypted and processed via secure payment gateways.

3. Shipping & Delivery

  • Q: How long will it take to receive my order?
    A: Standard delivery takes 5–7 business days. Express shipping options are available at checkout.
  • Q: Do you ship internationally?
    A: Yes, we ship worldwide. International shipping charges may apply.
  • Q: How can I track my order?
    A: Once dispatched, you will receive a tracking link via email/SMS.

4. Returns & Refunds

  • Q: Can I return or exchange my jewelry?
    A: Returns/exchanges are accepted only for damaged, defective, or incorrect items with an uncut unboxing video provided.
  • Q: How long does it take to get a refund?
    A: Approved refunds are processed within 7–10 business days to your original payment method.
  • Q: Are earrings returnable?
    A: Due to hygiene reasons, earrings are non-returnable.

5. Product Care

  • Q: How do I take care of my imitation jewelry?
    A: Store jewelry in a dry place, avoid water/perfume, and wipe gently with a soft cloth after use.
  • Q: Will the jewelry lose its shine?
    A: With proper care, our imitation jewelry retains its shine for a long time. Avoid moisture and chemicals for best results.

6. Account & Support

  • Q: Do I need an account to place an order?
    A: You can shop as a guest, but creating an account helps track your orders and manage returns easily.
  • Q: How do I contact customer support?
    A: Reach us at:
    📧 bellezaeofficial@gmail.com
    📞 +91 7448897999

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$150.00 $100.00
(1 customer review)

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