Bellezae | FAQ
Frequently Asked Questions (FAQ)
1. Orders & Shopping
- Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout.
- Q: Can I modify my order after placing it?
A: Orders can be modified within 12 hours of purchase. Please email us at bellezaeofficial@gmail.com.
- Q: Do you provide gift wrapping?
A: Yes! We offer premium gift packaging on request at checkout.
2. Payment
- Q: What payment methods are accepted?
A: We accept credit/debit cards, UPI, net banking, PhonePe, Paytm, and other secure gateways.
- Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available for selected locations with an additional handling charge.
- Q: Is my payment information secure?
A: Absolutely! All transactions are encrypted and processed via secure payment gateways.
3. Shipping & Delivery
- Q: How long will it take to receive my order?
A: Standard delivery takes 5–7 business days. Express shipping options are available at checkout.
- Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping charges may apply.
- Q: How can I track my order?
A: Once dispatched, you will receive a tracking link via email/SMS.
4. Returns & Refunds
- Q: Can I return or exchange my jewelry?
A: Returns/exchanges are accepted only for damaged, defective, or incorrect items with an uncut unboxing video provided.
- Q: How long does it take to get a refund?
A: Approved refunds are processed within 7–10 business days to your original payment method.
- Q: Are earrings returnable?
A: Due to hygiene reasons, earrings are non-returnable.
5. Product Care
- Q: How do I take care of my imitation jewelry?
A: Store jewelry in a dry place, avoid water/perfume, and wipe gently with a soft cloth after use.
- Q: Will the jewelry lose its shine?
A: With proper care, our imitation jewelry retains its shine for a long time. Avoid moisture and chemicals for best results.
6. Account & Support
- Q: Do I need an account to place an order?
A: You can shop as a guest, but creating an account helps track your orders and manage returns easily.
- Q: How do I contact customer support?
A: Reach us at:
📧 bellezaeofficial@gmail.com
📞 +91 7448897999
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Twin Hoops
Qty: 1$150.00
Medium Flat
Hoops
Qty: 1$100.00